Turn happy members into your best marketing
Give every member a personal link and code to share. When a friend joins, both of them are rewarded automatically and you can see exactly who brought whom.
Word of mouth is your best lead source, and almost nobody tracks it.
A program you set once
Decide what counts as a successful referral and what each side gets. The rules apply to every location or only the ones you choose.
- Reward when the friend buys a membership or completes a first visit
- Rewards: account credit, free days on a membership, or a promo code
- Different rewards for the member and the friend, or nothing for one side
- Optional cap per member and an expiry for credit
Sharing is one tap
Each member finds their personal link and code in their portal, with a copy button. Friends can follow the link or type the code at sign up or at checkout.
- Shows what the friend gets and what the member earns
- Members see their referrals, status and rewards earned
- Referral appears as a source on new leads
Rewards issued, not chased
When the qualifying event happens, rewards are issued automatically, once per side, and both people are told. Credit is held as a balance on their account, and staff can void a reward if something is not right.
- Members are notified when a friend joins and when a reward lands
- Voiding takes back whatever credit is left
- Every change is in the activity log
See who is spreading the word
The referrals screen lists who referred whom, from where, with status and rewards, plus your top referrers. Use it to thank them, or to trigger an automation when a referral completes.
- Filter by status
- Top referrers at a glance
- Staff with the right permission can void a referral
How a referral plays out
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Share
A member sends their link
From their portal, with their code ready to copy.
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Join
The friend signs up
The referral is attributed through the link or code.
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Qualify
They buy or visit
Whichever event you chose for your program.
-
Reward
Both are rewarded
Credit, free days or a promo code, issued automatically.
Works together with
Questions
Who gets the reward?
You choose. The member and the friend can each get account credit, free days or a promo code, or nothing.
Can people abuse it?
Each side is rewarded at most once per referral, you can cap how many referrals count per member, and staff can void any referral.
Do I have to run it at every location?
No. Leave locations empty for all of them or tick the ones that take part.
Can I switch it off?
Yes. When the program is off, no new referrals are recorded and members see nothing to share.
Can I follow up when someone refers a friend?
Yes. A referral completing is an automation trigger, so you can thank the member automatically.