Software for wellness studios and spas that books every room and every practitioner
Massage, physio, chiropractic, beauty, float and sauna all share the same puzzle: the right practitioner, the right room, the right form, the right time. The calendar solves it, and clients book, pay and sign without a phone call.
What gets in the way
- Practitioner and room, together
- A treatment needs a person and a space. Availability belongs to each practitioner, and rooms and equipment cannot be double-booked.
- Intake forms on paper
- Health questionnaires and consent forms are signed online before the first appointment and kept against the client's record.
- No-shows hit hard
- Reminders go out by email, text and push, and your cancellation window and fee are applied by the system.
- Selling more than the session
- Gift cards, products at the till and memberships for regular clients, all in the same system as the diary.
What you run on it
- Appointments Treatments booked against a practitioner's availability, online or at the desk.
- Rooms and resources Treatment rooms, saunas and floats booked like practitioners, with conflicts caught.
- Waivers and forms Intake and consent forms signed before the appointment.
- Gift cards and promo codes Gift cards sold online and promo codes for a new treatment.
- Point of sale Retail products and add-ons sold at the till.
- Memberships and plans Monthly memberships and treatment packs for regulars.
- Payment recovery A declined membership card is chased until paid.
- Notifications Appointment reminders that reduce no-shows.
- Reviews and NPS Ask for feedback after a visit and follow up on a poor score.
A day at the clinic
-
08:30
Forms already done
The first client signed their intake form last night. The practitioner sees it on their record.
-
10:00
Room and person agree
A massage is booked into the second room with the practitioner who is free. The calendar refuses a clash.
-
12:30
A gift card redeemed
A client pays for their treatment with a gift card bought online last month.
-
14:45
Retail at the till
A client adds oil to their visit. It is sold and stock is counted.
-
16:00
A reminder works
A message went out yesterday. The client confirms their slot rather than forgetting it.
-
18:00
Follow up
Clients who visited today get a short survey. A low score creates a task for the manager.
Practitioners, availability and rooms
Set the hours each practitioner works and the treatments they offer. Book rooms and equipment alongside them, so nothing is promised that cannot happen.
- Availability by practitioner and location
- Rooms and equipment with a calendar
- Clients book online or you book for them
Forms that keep you covered
Build an intake questionnaire and a consent form. Require them before the first booking and see every signature in one place.
Gift cards and a till
Sell gift cards on your studio page, ring up products and take payments in the same screen you use for bookings.
Questions
Can clients book a specific practitioner?
Yes. Availability is set per practitioner, and clients pick a time that suits them.
Can we collect health intake forms online?
Yes. Build the form, require it before the appointment and see who has signed. We store signatures and a history for each client.
Do you handle clinical notes?
No. We handle booking, forms, payments and retail. Keep treatment records in your clinical system.
Can we sell gift cards?
Yes. Clients buy them on your studio page and redeem them against a visit.
What about clients on a monthly membership?
Memberships and packs are supported, and failed payments are followed up automatically.