Looking for a Mindbody alternative?

See contract terms, data export, payments and features side by side. Every statement about Mindbody quotes or links a public page and says when we checked.

Information about Mindbody checked October 2026, from the public pages linked below.

Start your studio Jump to the terms

About Mindbody

Mindbody is booking and business management software for fitness and wellness businesses. It is part of Playlist, which also owns ClassPass and Booker. The terms below are Mindbody's Terms of Service for businesses. They say an order form can override the defaults, and the Terms of Service page shows no date.

Contract, data and payments

TimetableOS and Mindbody: contract, data and payment terms
Topic	TimetableOS	Mindbody
Contract term	No long-term contract. A paid plan renews for the period you have paid for, and you can cancel any time from your account settings. It ends when that paid period ends.	Mindbody's Terms of Service set a default 90-day initial term, then 30-day renewals, unless your order form says otherwise. Mindbody's own blog says fixed terms of 12, 24 or 36 months exist. “Unless otherwise specified in the Agreement, the initial term of this Agreement is 90 days (“Initial Term”). The Initial Term begins on the Effective Date and, unless otherwise specified in the Agreement, automatically renews in successive and consecutive 30-day periods (each a “Renewal Term” and collectively with the Initial Term, the “Subscription Term”) until this Agreement is properly terminated.” Source: Mindbody Terms of Service for businesses (undated, read October 2026), section 8.1 Also: Mindbody blog: contracts, cancellation and data (last updated March 12, 2026)
Notice to leave	No notice period to leave beyond the period you have paid for. We give at least 30 days' notice before we change fees.	You must give at least 30 days' notice before the end of the relevant term. “Either Party may terminate this Agreement for any reason or no reason, by giving the other Party at least 30 days' notice before the end of the relevant term.” Source: Mindbody Terms of Service for businesses (undated, read October 2026), section 8.1
Cost of leaving early	Our Terms contain no early termination fee. You pay for the period you have paid for, and it ends there.	If you leave early you keep paying for the whole term. The fees are described as non-cancelable and non-refundable. “If you elect to terminate this Agreement early, you will remain responsible for payment of all fees owed for the entire Subscription Term and will continue to be charged each month for the remainder of the Subscription Term.” Source: Mindbody Terms of Service for businesses (undated, read October 2026), section 8.1
How you cancel	Cancel from your account settings, or by writing to us.	Mindbody says it accepts cancellation requests only from the listed Data Owner of the account, by phone or by contacting support online, and that no cancellation is final until its internal teams approve it. “Any cancellation dates discussed with support or through our chatbot are tentative. Final confirmation depends on review and approval by our internal teams, and no cancellation is considered finalized until that process is complete.” Source: Mindbody support: How do I cancel my Mindbody subscription
Getting your data out	Export your members, memberships, invoices, bookings, check-ins, sales and leads as a ZIP of CSV files whenever you like while your account is open. Do it before you close the account: we keep data for a limited period after that, then delete it.	Mindbody says that once your site is deactivated you can no longer access the data in it. Its terms give you up to 30 days after notice of termination to use its standard web services. A data export service needs an agreed statement of work and everything owed to be paid. “For a period of no greater than 30 days following a notice of termination, Mindbody will make Your Data (except Cardholder Data and Content (as defined in Section 2.12)) available to you through Mindbody's standard web services.” Source: Mindbody Terms of Service for businesses (undated, read October 2026), section 8.3 Also: Mindbody support: how to cancel
Who owns the data	You own the data you put in. Our Terms say so.	The terms say you own your data. They also give Mindbody a perpetual, irrevocable licence to use it to provide, improve and promote its and its partners' products, and say Mindbody owns aggregated data. “As between you and Mindbody, you own all right, title and interest in Your Data.” “You agree Mindbody owns all Aggregated Data.” Source: Mindbody Terms of Service for businesses (undated, read October 2026), sections 6.1 and 6.3
Payments	Member payments go through your studio's own payment account. We do not hold your funds.	Mindbody offers its own payments service at its discretion, with fees deducted from the funds received. The terms bar you from adding card processing fees of your own, and let Mindbody offset what you owe against funds from payment processing. “You agree not to introduce credit card processing fees of your own.” “offsetting such amounts against any current or future amounts owed or payable by Mindbody or any Mindbody Affiliate to you (including, without limitation, any funds arising from the settlement of transactions through the payment processing services (including Mindbody Payments) […]” Source: Mindbody Terms of Service for businesses (undated, read October 2026), sections 4.1.1 and 4.3.2
Setup and extra fees	The fees shown to you when you sign up, or agreed with us in writing. We give at least 30 days' notice before we change fees.	Mindbody says bookings through its app or affiliates such as Google may include a separate fee or revenue share. Its branded app and some marketing features are plan-dependent or add-ons. “Bookings completed through the Mindbody app or Mindbody affiliates, e.g. Google, may include a separate fee or revenue share tied to client discovery” Source: Mindbody payments page, FAQ Also: Mindbody: pricing

Contract term

TimetableOS

No long-term contract. A paid plan renews for the period you have paid for, and you can cancel any time from your account settings. It ends when that paid period ends.

Mindbody

Mindbody's Terms of Service set a default 90-day initial term, then 30-day renewals, unless your order form says otherwise. Mindbody's own blog says fixed terms of 12, 24 or 36 months exist.

“Unless otherwise specified in the Agreement, the initial term of this Agreement is 90 days (“Initial Term”). The Initial Term begins on the Effective Date and, unless otherwise specified in the Agreement, automatically renews in successive and consecutive 30-day periods (each a “Renewal Term” and collectively with the Initial Term, the “Subscription Term”) until this Agreement is properly terminated.”

Source: Mindbody Terms of Service for businesses (undated, read October 2026), section 8.1 Also: Mindbody blog: contracts, cancellation and data (last updated March 12, 2026)

Notice to leave

TimetableOS

No notice period to leave beyond the period you have paid for. We give at least 30 days' notice before we change fees.

Mindbody

You must give at least 30 days' notice before the end of the relevant term.

“Either Party may terminate this Agreement for any reason or no reason, by giving the other Party at least 30 days' notice before the end of the relevant term.”

Source: Mindbody Terms of Service for businesses (undated, read October 2026), section 8.1

Cost of leaving early

TimetableOS

Our Terms contain no early termination fee. You pay for the period you have paid for, and it ends there.

Mindbody

If you leave early you keep paying for the whole term. The fees are described as non-cancelable and non-refundable.

“If you elect to terminate this Agreement early, you will remain responsible for payment of all fees owed for the entire Subscription Term and will continue to be charged each month for the remainder of the Subscription Term.”

Source: Mindbody Terms of Service for businesses (undated, read October 2026), section 8.1

How you cancel

TimetableOS

Cancel from your account settings, or by writing to us.

Mindbody

Mindbody says it accepts cancellation requests only from the listed Data Owner of the account, by phone or by contacting support online, and that no cancellation is final until its internal teams approve it.

“Any cancellation dates discussed with support or through our chatbot are tentative. Final confirmation depends on review and approval by our internal teams, and no cancellation is considered finalized until that process is complete.”

Source: Mindbody support: How do I cancel my Mindbody subscription

Getting your data out

TimetableOS

Export your members, memberships, invoices, bookings, check-ins, sales and leads as a ZIP of CSV files whenever you like while your account is open. Do it before you close the account: we keep data for a limited period after that, then delete it.

Mindbody

Mindbody says that once your site is deactivated you can no longer access the data in it. Its terms give you up to 30 days after notice of termination to use its standard web services. A data export service needs an agreed statement of work and everything owed to be paid.

“For a period of no greater than 30 days following a notice of termination, Mindbody will make Your Data (except Cardholder Data and Content (as defined in Section 2.12)) available to you through Mindbody's standard web services.”

Source: Mindbody Terms of Service for businesses (undated, read October 2026), section 8.3 Also: Mindbody support: how to cancel

Who owns the data

TimetableOS

You own the data you put in. Our Terms say so.

Mindbody

The terms say you own your data. They also give Mindbody a perpetual, irrevocable licence to use it to provide, improve and promote its and its partners' products, and say Mindbody owns aggregated data.

“As between you and Mindbody, you own all right, title and interest in Your Data.”

“You agree Mindbody owns all Aggregated Data.”

Source: Mindbody Terms of Service for businesses (undated, read October 2026), sections 6.1 and 6.3

Payments

TimetableOS

Member payments go through your studio's own payment account. We do not hold your funds.

Mindbody

Mindbody offers its own payments service at its discretion, with fees deducted from the funds received. The terms bar you from adding card processing fees of your own, and let Mindbody offset what you owe against funds from payment processing.

“You agree not to introduce credit card processing fees of your own.”

“offsetting such amounts against any current or future amounts owed or payable by Mindbody or any Mindbody Affiliate to you (including, without limitation, any funds arising from the settlement of transactions through the payment processing services (including Mindbody Payments) […]”

Source: Mindbody Terms of Service for businesses (undated, read October 2026), sections 4.1.1 and 4.3.2

Setup and extra fees

TimetableOS

The fees shown to you when you sign up, or agreed with us in writing. We give at least 30 days' notice before we change fees.

Mindbody

Mindbody says bookings through its app or affiliates such as Google may include a separate fee or revenue share. Its branded app and some marketing features are plan-dependent or add-ons.

“Bookings completed through the Mindbody app or Mindbody affiliates, e.g. Google, may include a separate fee or revenue share tied to client discovery”

Source: Mindbody payments page, FAQ Also: Mindbody: pricing

Feature by feature

Features in TimetableOS and Mindbody
Feature	TimetableOS	Mindbody
Memberships, packs and plans	Included	Included Autopay memberships. Source
Class scheduling and booking	Included	Included Source
Appointments	Included	Included Source
Courses and workshops	Included	Included Courses and workshops enrolment. Source
Check-in and kiosk	Included	Included Check-in app, client app and self check-in screen. Source
Point of sale and retail	Included	Included Point of sale and online payments. Source
Gift cards and promo codes	Included	Included Gift cards through a branded website. Source
Automatic payment recovery	Included	Not verified
Email and text campaigns	Included	Higher plans only Email and text marketing is on its Ultimate plan. Source
Automations	Included	Higher plans only Automated campaigns are on its Ultimate plan. Source
Instructor pay and commissions	Included	Included Reports for pay, tips and commissions. Source
Reports	Included	Included Advanced reporting is on its higher plans. Source
Member portal	Included	Paid add-on A client app exists. A branded app is an add-on on some plans. Source
Booking widgets for your own site	Included	Included Branded website widgets on all plans. Source
Studio website	Included	Included Customized websites, built through a professional services agreement. Source
Multiple locations	Included	Included Source
Waivers and forms	Included	Included One liability waiver for every client. Source
Referrals	Included	Not verified
Reviews and NPS	Included	Not verified
Staff roles and permissions	Included	Included Source

"Not verified" means we could not confirm it from Mindbody's public pages. It does not mean they lack it. Check Mindbody's current feature list against it.

Ask Mindbody these questions before you sign or leave

The binding terms are often in an order form, not on a pricing page. Get the answers in writing.

Is your contract the default 90-day term with 30-day renewals, or a fixed term set in your order form?
Which services are marked as required in your order form, and what happens if you do not use them?
What does the data export service cost, and what does the statement of work have to say?
How long is the initial term, and does it renew by itself?
How much notice do you need to give to leave, who can send it, and how?
Are there early termination fees, or fees that fall due if you leave early?
Can you export every member, membership and payment record as files, and does it cost anything?
Does the contract say who owns the data, and what happens to it after you cancel?
Must you use their payment processing, and what do they add on top of the processor's fees?
What do onboarding, data migration, text messages, a branded app and extra locations cost?

Where Mindbody may suit you better

You want to be found through Mindbody's consumer app and affiliates such as Google, and you accept the separate fee or revenue share on those bookings.

Moving over from Mindbody

Export

Take your data out

Ask your current provider for a member and payment history export while your account is still open. Many providers remove access when you cancel.
Import

Bring it in

Use the import centre to load members, memberships, the timetable, products, gift cards, leads, payment history and attendance. Check a batch, and undo it if it is wrong.
Go live

Switch when you are ready

Run both side by side while you check the numbers. Set up your plans, classes and payments, then move your members across.

Questions

Can I cancel Mindbody at any time?

Mindbody's Terms of Service say either party may end the agreement with at least 30 days' notice before the end of the relevant term. If you leave early you remain responsible for the fees for the entire subscription term. The default term is 90 days, then 30-day renewals, but your order form can set a longer one.

Is there a self-service cancel button?

Mindbody's own support article says to cancel by phone or by contacting support online, and that only the listed Data Owner of the account can ask. It does not describe a self-service cancel button.

Can I move my members from Mindbody to us?

Yes. Export your clients, purchases, memberships, visits and sales as CSV files from Mindbody before you ask to cancel, because its own cancellation article says that once the site is deactivated you can no longer access the data. Then load them with the import centre.

Do I own my data with us?

Yes. Our Terms say you own the data you put into the service. You can export it as CSV files whenever you like while your account is open. Export before you close the account, because we keep data for a limited period after that and then delete it.

Is there a long-term contract?

No. A paid plan renews for the period you have paid for and you can cancel any time from your account settings. It ends when that paid period ends. Our Terms contain no early termination fee, and we give at least 30 days' notice before changing fees.

Sources

Mindbody: Terms of Service, read October 2026
Mindbody support: How do I cancel my Mindbody subscription, read October 2026
Mindbody blog: contracts, cancellation and data, read October 2026
Mindbody: payments, read October 2026
Mindbody: pricing, read October 2026
Playlist and EGYM complete merger (EGYM), read October 2026

Mindbody and the names of its products are trademarks of their owners, used here only to identify them. TimetableOS is not affiliated with or endorsed by Mindbody. We wrote this from Mindbody's public pages and other sources linked above as of October 2026; vendors change their terms, features and prices, so confirm anything that matters to you with them. Think something is wrong or out of date? Write to [email protected] and we will check it and correct it.

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