Climbers in, paperwork done, wall busy
A climbing gym has a front desk that sells day passes, signs waivers and sends people to induction, all at once. Waivers, passes, memberships and payments are done before they reach the desk, so the wall is busy and the queue is short.
What gets in the way
- Waivers at the desk
- Waivers are signed on a phone before arrival and stored with the climber. They can be set to expire and be signed again.
- Day passes and members at the same desk
- Sell day passes and memberships at the till, or online ahead. Check-in recognises who has what.
- Induction and courses
- Intro sessions, kids' courses and lessons are bookable with their own capacity and waitlist.
- Memberships that lapse quietly
- Failed payments are retried and chased, and members keep their access without a conversation at the counter.
What you run on it
- Waivers and forms Digital waivers and induction forms signed on a phone, with expiry and re-sign built in.
- Check-in Desk, QR or kiosk check-in with a flag for anyone missing a waiver or overdue.
- Memberships and plans Monthly and annual memberships, visit packs and day passes sit side by side.
- Point of sale Sell day passes, chalk, gear hire and drinks at the till.
- Payment recovery Failed membership payments are chased by email, text and push until paid.
- Courses and workshops Intro to climbing, youth courses and skills clinics with tickets and attendance.
- Member portal Members see their plan, update a card and book sessions without asking the desk.
- Gift cards and promo codes Gift cards and promo codes for birthdays and first visits.
- Multiple locations More than one wall? Members and reports follow the location switcher.
A day at the wall
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09:00
Doors open
Members check in with a QR code. The desk is free for the first-timers.
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10:15
A first visit
A new climber signs the waiver on their phone and buys a day pass. They are marked in at the door.
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12:00
Induction
A group intro session is booked, with a waitlist for the next one. Attendance is taken.
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15:30
An expired waiver
Check-in flags a member whose waiver has lapsed. They sign in a minute and carry on.
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18:00
After-work rush
Busy night. Check-ins roll through and the till sells passes and gear.
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21:30
Payments
A declined membership payment is retried, and the member is sent a link to update their card.
Waivers signed before they arrive
Build the waiver and induction forms once. Climbers sign on any device and the record is kept.
- Typed or drawn signatures
- Expiry and re-sign
- Who signed what, and when
A till and a front desk that agree
Sell passes and gear at the till and the sale lands on the right person's record.
- Day passes, products and gift cards
- Check-in flags
Courses and induction sessions
Set up intro sessions and youth courses with capacity and waitlist, then see who attended.
- Tickets and waitlist
- Attendance per session
Questions
Can climbers sign waivers on their phone?
Yes. Waivers are signed on any device before arrival, stored with the climber, and can expire and be signed again.
Can I sell day passes and memberships?
Yes. Both work at the till and online, and check-in recognises each.
Can I run induction sessions?
Yes. Courses have capacity, tickets, a waitlist and attendance per session.
Are unpaid memberships chased for me?
Yes. Retries and reminders run on your schedule, then the action you choose.
Can I switch from my current system?
Yes. We help you bring members and waivers across so nobody signs twice.