Looking for a Pike13 alternative?

See contract terms, data export, payments and features side by side. Every statement about Pike13 quotes or links a public page and says when we checked.

Information about Pike13 checked October 2026, from the public pages linked below.

Start your studio Jump to the terms

About Pike13

Pike13 is scheduling, billing and client management software for studios, schools and trainers. Jonas Software announced its acquisition of Pike13 in January 2018. The signed order form is not public, and Pike13's Terms and Conditions say the order form controls.

Contract, data and payments

TimetableOS and Pike13: contract, data and payment terms
Topic	TimetableOS	Pike13
Contract term	No long-term contract. A paid plan renews for the period you have paid for, and you can cancel any time from your account settings. It ends when that paid period ends.	Pike13's help center says subscriptions are on an annual contract that renews automatically. “Pike13 subscriptions are on an annual contract and automatically renew at the end of each contract term.” Source: Pike13 help center: Canceling your Pike13 subscription
Notice to leave	No notice period to leave beyond the period you have paid for. We give at least 30 days' notice before we change fees.	Pike13 requires 30 days' notice for all cancellations, and the account stays active and billable during that time. “Pike13 requires a 30-day notice for all cancellations. Your account will remain active and billable during this notice period.” Source: Pike13 help center: Canceling your Pike13 subscription
Cost of leaving early	Our Terms contain no early termination fee. You pay for the period you have paid for, and it ends there.	The help center says cancelling before the annual renewal date triggers a fee of 50% of the remaining contract balance. Pike13's Terms and Conditions say something different: liquidated damages equal to the fees for the rest of the term. Ask which applies to you. “If you cancel before your annual renewal date, an early termination fee equal to 50% of the remaining contract balance from your renewal date will be invoiced at the time of cancellation. The 30-day notice period does not waive this fee.” “The liquidated damages for such early termination will be the value of the fees for the remainder of the Initial Term, or in the event a renewal term (each, a “Renewal Term”) has been entered into, the value of the fees for the remainder of the Renewal Term shall be payable” Source: Pike13 help center: Canceling your Pike13 subscription Also: Pike13 Terms and Conditions, section 20(g)
How you cancel	Cancel from your account settings, or by writing to us.	Only the Primary Owner can ask to cancel, and Pike13 requires an exit interview over video before it processes the cancellation. “Only the Primary Owner of the account may submit a cancellation request.” “Before we finalize your cancellation, you will be scheduled for a short exit interview with a member of our team via Zoom. [...] Your cancellation will not be processed until this step is complete.” Source: Pike13 help center: Canceling your Pike13 subscription
Getting your data out	Export your members, memberships, invoices, bookings, check-ins, sales and leads as a ZIP of CSV files whenever you like while your account is open. Do it before you close the account: we keep data for a limited period after that, then delete it.	The help center says to export your financial and client reports before your last day, because dashboard access is removed when cancellation is final. Its Terms and Conditions say Pike13 makes your data available for export only if you ask within 30 days after termination. “Ensure you export your financial and client reports before your final day of service, as access to the dashboard will be removed once the cancellation is finalized.” Source: Pike13 help center: Canceling your Pike13 subscription Also: Pike13 Terms and Conditions, section 20(h)
Who owns the data	You own the data you put in. Our Terms say so.	The Terms and Conditions say the customer owns its data. “Customer shall own all right, title and interest in and to any data, including digital files and unstructured content objects, entered or submitted by Customer by means of the Subscription Services (the “Customer Data”).” Source: Pike13 Terms and Conditions, section 11
Payments	Member payments go through your studio's own payment account. We do not hold your funds.	Pike13 says it is not a payment processor and connects your site to a payment gateway, with funds settled into your merchant bank account. It lists several processors you can choose from. “Pike13 is not a payment processor and does not directly handle your credit/debit card or ACH transactions.” Source: Pike13 help center: Credit card processing
Setup and extra fees	The fees shown to you when you sign up, or agreed with us in writing. We give at least 30 days' notice before we change fees.	Pike13's pricing page says the branded app has a one-time setup fee, whichever plan you are on. The amount is not published. “There is a one-time setup fee for the branded app, regardless of whether you choose the Premium plan or add it on to a lower-tier plan” Source: Pike13 pricing page

Contract term

TimetableOS

No long-term contract. A paid plan renews for the period you have paid for, and you can cancel any time from your account settings. It ends when that paid period ends.

Pike13

Pike13's help center says subscriptions are on an annual contract that renews automatically.

“Pike13 subscriptions are on an annual contract and automatically renew at the end of each contract term.”

Source: Pike13 help center: Canceling your Pike13 subscription

Notice to leave

TimetableOS

No notice period to leave beyond the period you have paid for. We give at least 30 days' notice before we change fees.

Pike13

Pike13 requires 30 days' notice for all cancellations, and the account stays active and billable during that time.

“Pike13 requires a 30-day notice for all cancellations. Your account will remain active and billable during this notice period.”

Source: Pike13 help center: Canceling your Pike13 subscription

Cost of leaving early

TimetableOS

Our Terms contain no early termination fee. You pay for the period you have paid for, and it ends there.

Pike13

The help center says cancelling before the annual renewal date triggers a fee of 50% of the remaining contract balance. Pike13's Terms and Conditions say something different: liquidated damages equal to the fees for the rest of the term. Ask which applies to you.

“If you cancel before your annual renewal date, an early termination fee equal to 50% of the remaining contract balance from your renewal date will be invoiced at the time of cancellation. The 30-day notice period does not waive this fee.”

“The liquidated damages for such early termination will be the value of the fees for the remainder of the Initial Term, or in the event a renewal term (each, a “Renewal Term”) has been entered into, the value of the fees for the remainder of the Renewal Term shall be payable”

Source: Pike13 help center: Canceling your Pike13 subscription Also: Pike13 Terms and Conditions, section 20(g)

How you cancel

TimetableOS

Cancel from your account settings, or by writing to us.

Pike13

Only the Primary Owner can ask to cancel, and Pike13 requires an exit interview over video before it processes the cancellation.

“Only the Primary Owner of the account may submit a cancellation request.”

“Before we finalize your cancellation, you will be scheduled for a short exit interview with a member of our team via Zoom. [...] Your cancellation will not be processed until this step is complete.”

Source: Pike13 help center: Canceling your Pike13 subscription

Getting your data out

TimetableOS

Export your members, memberships, invoices, bookings, check-ins, sales and leads as a ZIP of CSV files whenever you like while your account is open. Do it before you close the account: we keep data for a limited period after that, then delete it.

Pike13

The help center says to export your financial and client reports before your last day, because dashboard access is removed when cancellation is final. Its Terms and Conditions say Pike13 makes your data available for export only if you ask within 30 days after termination.

“Ensure you export your financial and client reports before your final day of service, as access to the dashboard will be removed once the cancellation is finalized.”

Source: Pike13 help center: Canceling your Pike13 subscription Also: Pike13 Terms and Conditions, section 20(h)

Who owns the data

TimetableOS

You own the data you put in. Our Terms say so.

Pike13

The Terms and Conditions say the customer owns its data.

“Customer shall own all right, title and interest in and to any data, including digital files and unstructured content objects, entered or submitted by Customer by means of the Subscription Services (the “Customer Data”).”

Source: Pike13 Terms and Conditions, section 11

Payments

TimetableOS

Member payments go through your studio's own payment account. We do not hold your funds.

Pike13

Pike13 says it is not a payment processor and connects your site to a payment gateway, with funds settled into your merchant bank account. It lists several processors you can choose from.

“Pike13 is not a payment processor and does not directly handle your credit/debit card or ACH transactions.”

Source: Pike13 help center: Credit card processing

Setup and extra fees

TimetableOS

The fees shown to you when you sign up, or agreed with us in writing. We give at least 30 days' notice before we change fees.

Pike13

Pike13's pricing page says the branded app has a one-time setup fee, whichever plan you are on. The amount is not published.

“There is a one-time setup fee for the branded app, regardless of whether you choose the Premium plan or add it on to a lower-tier plan”

Source: Pike13 pricing page

Feature by feature

Features in TimetableOS and Pike13
Feature	TimetableOS	Pike13
Memberships, packs and plans	Included	Included Check-in management for memberships and passes, and automated billing. Source
Class scheduling and booking	Included	Included Source
Appointments	Included	Included Source
Courses and workshops	Included	Included Courses suit workshops. Source
Check-in and kiosk	Included	Higher plans only Kiosk, app and QR check-in is on its Advanced plan and up. Source
Point of sale and retail	Included	Partly Only staff can sell merchandise. Clients cannot see it on the website. Source
Gift cards and promo codes	Included	Included Gift cards with guest checkout. Source
Automatic payment recovery	Included	Not verified
Email and text campaigns	Included	Higher plans only Email marketing and text reminders are on its Advanced plan. Source
Automations	Included	Not verified
Instructor pay and commissions	Included	Higher plans only Payroll management is on its Advanced plan. We did not find commissions. Source
Reports	Included	Included Source
Member portal	Included	Included Self-service client portals. Source
Booking widgets for your own site	Included	Higher plans only Website widgets are on its Advanced plan. Source
Studio website	Included	Not verified
Multiple locations	Included	Higher plans only Multi-location oversight is on its Advanced plan. Source
Waivers and forms	Included	Higher plans only Digital waivers are on its Advanced plan. Source
Referrals	Included	Partly Through a third-party loyalty integration. Source
Reviews and NPS	Included	Partly Through a third-party integration. Source
Staff roles and permissions	Included	Not verified

"Not verified" means we could not confirm it from Pike13's public pages. It does not mean they lack it. Check Pike13's current feature list against it.

Ask Pike13 these questions before you sign or leave

The binding terms are often in an order form, not on a pricing page. Get the answers in writing.

Which early termination fee applies to you: 50% of the remaining balance, as the help center says, or the remainder of the term, as the Terms and Conditions say?
How long is your initial contract period, and when is the annual renewal date?
How long is the initial term, and does it renew by itself?
How much notice do you need to give to leave, who can send it, and how?
Are there early termination fees, or fees that fall due if you leave early?
Can you export every member, membership and payment record as files, and does it cost anything?
Does the contract say who owns the data, and what happens to it after you cancel?
Must you use their payment processing, and what do they add on top of the processor's fees?
What do onboarding, data migration, text messages, a branded app and extra locations cost?

Where Pike13 may suit you better

You already run on it, you are inside a contract you are happy with, and moving would cost you more than it saves.
You want skill tracking for schools and trainers, which its pricing page lists.

Moving over from Pike13

Export

Take your data out

Ask your current provider for a member and payment history export while your account is still open. Many providers remove access when you cancel.
Import

Bring it in

Use the import centre to load members, memberships, the timetable, products, gift cards, leads, payment history and attendance. Check a batch, and undo it if it is wrong.
Go live

Switch when you are ready

Run both side by side while you check the numbers. Set up your plans, classes and payments, then move your members across.

Questions

Does Pike13 charge an early termination fee?

Its help center says cancelling before the annual renewal date triggers a fee equal to 50% of the remaining contract balance, and that the 30-day notice period does not waive it. Its Terms and Conditions describe liquidated damages equal to the fees for the remainder of the term. The signed order form controls, so ask which applies.

Do I have to do an exit interview to cancel Pike13?

Its help center says an exit interview is required: you are scheduled for a short video call, and your cancellation will not be processed until it is complete.

Can I move my members from Pike13 to us?

Yes. Export your client and financial reports from Pike13 before you start the cancellation, because its help center says dashboard access is removed once cancellation is final. Then load them with the import centre.

Do I own my data with us?

Yes. Our Terms say you own the data you put into the service. You can export it as CSV files whenever you like while your account is open. Export before you close the account, because we keep data for a limited period after that and then delete it.

Is there a long-term contract?

No. A paid plan renews for the period you have paid for and you can cancel any time from your account settings. It ends when that paid period ends. Our Terms contain no early termination fee, and we give at least 30 days' notice before changing fees.

Sources

Pike13 help center: Canceling your Pike13 subscription, read October 2026
Pike13: Terms and Conditions, read October 2026
Pike13 help center: Credit card processing, read October 2026
Pike13: pricing, read October 2026
Pike13: services, read October 2026
Pike13 help center: Selling merchandise, read October 2026
Jonas Software: acquisition of Pike13, read October 2026

Pike13 and the names of its products are trademarks of their owners, used here only to identify them. TimetableOS is not affiliated with or endorsed by Pike13. We wrote this from Pike13's public pages and other sources linked above as of October 2026; vendors change their terms, features and prices, so confirm anything that matters to you with them. Think something is wrong or out of date? Write to [email protected] and we will check it and correct it.

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