Looking for a Arketa alternative?

See contract terms, data export, payments and features side by side. Every statement about Arketa quotes or links a public page and says when we checked.

Information about Arketa checked October 2026, from the public pages linked below.

Start your studio Jump to the terms

About Arketa

Arketa is software for fitness and wellness studios from Sutra Fitness, Inc. DBA arketa. Its Terms of Service are written like a marketplace's, are undated, and contain no term, notice or early termination clause for studios. Studio-specific terms, if any, would be in an order form.

Contract, data and payments

TimetableOS and Arketa: contract, data and payment terms
Topic	TimetableOS	Arketa
Contract term	No long-term contract. A paid plan renews for the period you have paid for, and you can cancel any time from your account settings. It ends when that paid period ends.	Arketa's pricing FAQ says plans renew month to month unless you sign up for an annual plan. “All plans renew month to month unless you sign up for an annual plan.” Source: Arketa pricing page, FAQ
Notice to leave	No notice period to leave beyond the period you have paid for. We give at least 30 days' notice before we change fees.	Arketa's Terms of Service say you may simply stop using the service. Its help center says that pausing or cancelling needs help from the team. “If you wish to terminate your account, you may simply discontinue using Service.” Source: Arketa Terms of Service, section 16, undated Also: Arketa help: Plan and billing
Cost of leaving early	Our Terms contain no early termination fee. You pay for the period you have paid for, and it ends there.	Not confirmed from public pages. Arketa's Terms of Service and pricing page state no notice period or early termination fee for annual plans. Ask for it in writing before you sign.
How you cancel	Cancel from your account settings, or by writing to us.	Arketa's help center says pausing or cancelling needs help from the team. Its refund page says it has a no-refund policy. “Need to pause or cancel your Arketa account? Contact Arketa support — these changes require assistance from the team.” “Arketa has a no-refund policy. Refunds are not issued after a trial period ends.” Source: Arketa help: Plan and billing Also: Arketa help: Refund policy
Getting your data out	Export your members, memberships, invoices, bookings, check-ins, sales and leads as a ZIP of CSV files whenever you like while your account is open. Do it before you close the account: we keep data for a limited period after that, then delete it.	Arketa's privacy annex says personal data is kept for 90 days after termination and then deleted from active systems. Most data can be exported from the platform, and payment data on request. “Upon termination of Customer’s account, Customer Personal Data is retained for 90 days and then deleted from active systems.” “Customer may export most data directly from the platform. Payment data can be exported upon request.” Source: Arketa Privacy Annex, last updated 6/3/2025
Who owns the data	You own the data you put in. Our Terms say so.	The Terms of Service say you keep your rights in the content you submit. They also give Arketa a licence to use, modify and distribute it. The clause is written about content, not studio data as a whole. “You retain any and all of your rights to any Content you submit, post or display on or through Service and you are responsible for protecting those rights.” Source: Arketa Terms of Service, section 4, undated
Payments	Member payments go through your studio's own payment account. We do not hold your funds.	Arketa's pricing page says its Individual plan carries a 3% transaction fee on top of the payment provider's fees. Studio plans are discussed with an account executive, and their fee is not published. Source: Arketa pricing page, FAQ
Setup and extra fees	The fees shown to you when you sign up, or agreed with us in writing. We give at least 30 days' notice before we change fees.	Arketa's pricing page lists a branded mobile app, a marketing suite and a branded website as add-ons, and says new studios get dedicated onboarding support. Every account includes monthly email and text credits, and overage is optional. Source: Arketa pricing page Also: Arketa help: Plan and billing

Contract term

TimetableOS

No long-term contract. A paid plan renews for the period you have paid for, and you can cancel any time from your account settings. It ends when that paid period ends.

Arketa

Arketa's pricing FAQ says plans renew month to month unless you sign up for an annual plan.

“All plans renew month to month unless you sign up for an annual plan.”

Source: Arketa pricing page, FAQ

Notice to leave

TimetableOS

No notice period to leave beyond the period you have paid for. We give at least 30 days' notice before we change fees.

Arketa

Arketa's Terms of Service say you may simply stop using the service. Its help center says that pausing or cancelling needs help from the team.

“If you wish to terminate your account, you may simply discontinue using Service.”

Source: Arketa Terms of Service, section 16, undated Also: Arketa help: Plan and billing

Cost of leaving early

TimetableOS

Our Terms contain no early termination fee. You pay for the period you have paid for, and it ends there.

Arketa

Not confirmed from public pages. Arketa's Terms of Service and pricing page state no notice period or early termination fee for annual plans. Ask for it in writing before you sign.

How you cancel

TimetableOS

Cancel from your account settings, or by writing to us.

Arketa

Arketa's help center says pausing or cancelling needs help from the team. Its refund page says it has a no-refund policy.

“Need to pause or cancel your Arketa account? Contact Arketa support — these changes require assistance from the team.”

“Arketa has a no-refund policy. Refunds are not issued after a trial period ends.”

Source: Arketa help: Plan and billing Also: Arketa help: Refund policy

Getting your data out

TimetableOS

Export your members, memberships, invoices, bookings, check-ins, sales and leads as a ZIP of CSV files whenever you like while your account is open. Do it before you close the account: we keep data for a limited period after that, then delete it.

Arketa

Arketa's privacy annex says personal data is kept for 90 days after termination and then deleted from active systems. Most data can be exported from the platform, and payment data on request.

“Upon termination of Customer’s account, Customer Personal Data is retained for 90 days and then deleted from active systems.”

“Customer may export most data directly from the platform. Payment data can be exported upon request.”

Source: Arketa Privacy Annex, last updated 6/3/2025

Who owns the data

TimetableOS

You own the data you put in. Our Terms say so.

Arketa

The Terms of Service say you keep your rights in the content you submit. They also give Arketa a licence to use, modify and distribute it. The clause is written about content, not studio data as a whole.

“You retain any and all of your rights to any Content you submit, post or display on or through Service and you are responsible for protecting those rights.”

Source: Arketa Terms of Service, section 4, undated

Payments

TimetableOS

Member payments go through your studio's own payment account. We do not hold your funds.

Arketa

Arketa's pricing page says its Individual plan carries a 3% transaction fee on top of the payment provider's fees. Studio plans are discussed with an account executive, and their fee is not published. Source: Arketa pricing page, FAQ

Setup and extra fees

TimetableOS

The fees shown to you when you sign up, or agreed with us in writing. We give at least 30 days' notice before we change fees.

Arketa

Arketa's pricing page lists a branded mobile app, a marketing suite and a branded website as add-ons, and says new studios get dedicated onboarding support. Every account includes monthly email and text credits, and overage is optional. Source: Arketa pricing page Also: Arketa help: Plan and billing

Feature by feature

Features in TimetableOS and Arketa
Feature	TimetableOS	Arketa
Memberships, packs and plans	Included	Included Source
Class scheduling and booking	Included	Included Source
Appointments	Included	Included Source
Courses and workshops	Included	Included Events, retreats, courses and on-demand video. Source
Check-in and kiosk	Included	Included A kiosk-style self check-in page. Source
Point of sale and retail	Included	Included Source
Gift cards and promo codes	Included	Included Source
Automatic payment recovery	Included	Not verified
Email and text campaigns	Included	Higher plans only Email and text campaigns are on its Studio Growth plan, and a Marketing Suite add-on is listed. Source
Automations	Included	Higher plans only Automated workflows are on its Studio Growth plan. Source
Instructor pay and commissions	Included	Included Staff management, payroll reporting and commissions. Source
Reports	Included	Included Source
Member portal	Included	Paid add-on A branded mobile app is an add-on, included in its Studio Suite plan. Source
Booking widgets for your own site	Included	Included Embeddable booking widgets. Source
Studio website	Included	Paid add-on A branded website is an add-on, included in its Studio Suite plan. Source
Multiple locations	Included	Included Multiple rooms and locations in its Studio Core plan. Source
Waivers and forms	Included	Included Source
Referrals	Included	Included Source
Reviews and NPS	Included	Partly Automated review requests. We did not find NPS. Source
Staff roles and permissions	Included	Included Roles and permissions. Source

"Not verified" means we could not confirm it from Arketa's public pages. It does not mean they lack it. Check Arketa's current feature list against it.

Ask Arketa these questions before you sign or leave

The binding terms are often in an order form, not on a pricing page. Get the answers in writing.

What does your plan's transaction fee come to on top of the payment provider's fees, and can it change without notice?
Is there a notice period or early termination fee if you sign up for an annual plan?
Can you see and manage your own payment provider account, and how do payouts work?
How long is the initial term, and does it renew by itself?
How much notice do you need to give to leave, who can send it, and how?
Are there early termination fees, or fees that fall due if you leave early?
Can you export every member, membership and payment record as files, and does it cost anything?
Does the contract say who owns the data, and what happens to it after you cancel?
Must you use their payment processing, and what do they add on top of the processor's fees?
What do onboarding, data migration, text messages, a branded app and extra locations cost?

Where Arketa may suit you better

You sell an on-demand video library alongside live classes, which Arketa lists.

Moving over from Arketa

Export

Take your data out

Ask your current provider for a member and payment history export while your account is still open. Many providers remove access when you cancel.
Import

Bring it in

Use the import centre to load members, memberships, the timetable, products, gift cards, leads, payment history and attendance. Check a batch, and undo it if it is wrong.
Go live

Switch when you are ready

Run both side by side while you check the numbers. Set up your plans, classes and payments, then move your members across.

Questions

Can Arketa change its pricing without notice?

Its Terms of Service say Arketa reserves the right to change its pricing at any time, with or without notice. Fees are based on agreements between Arketa and each business.

Can I move my members from Arketa to us?

Yes. Export your members, memberships and payment history from Arketa while your account is still open, then load them with the import centre. A batch can be checked and undone, so you can try it before you commit.

Do I own my data with us?

Yes. Our Terms say you own the data you put into the service. You can export it as CSV files whenever you like while your account is open. Export before you close the account, because we keep data for a limited period after that and then delete it.

Is there a long-term contract?

No. A paid plan renews for the period you have paid for and you can cancel any time from your account settings. It ends when that paid period ends. Our Terms contain no early termination fee, and we give at least 30 days' notice before changing fees.

Sources

Arketa: pricing, read October 2026
Arketa: Terms of Service, read October 2026
Arketa: Privacy Annex, read October 2026
Arketa help: Plan and billing, read October 2026
Arketa help: Refund policy, read October 2026
Arketa: events, retreats and courses, read October 2026
Arketa: referrals, reviews and loyalty, read October 2026
Arketa: Series A announcement, read October 2026

Arketa and the names of its products are trademarks of their owners, used here only to identify them. TimetableOS is not affiliated with or endorsed by Arketa. We wrote this from Arketa's public pages and other sources linked above as of October 2026; vendors change their terms, features and prices, so confirm anything that matters to you with them. Think something is wrong or out of date? Write to [email protected] and we will check it and correct it.

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